Week Seven

Due to our low turnout rate in responses, our time this week was spent encouraging people to participate in the mapping study. Laura gave us a sheet of all the organizations that participated last year. From this sheet, we were able to see who has responded, not responded, and who was missing from our contact list. After adding the missing organizations to our contact list, we sent out emails and made calls to all the organizations on the sheet. With this effort, we now have 90 responses on Survey Monkey and at least 24 additional responses on an Excel spreadsheet. Learning from our experience, we realized we need to provide a variety of methods for organizations to complete the survey. The excel spreadsheet worked well for large organizations with multiple sites, such as Extend-a-Care and YMCA. We gave the opportunity for organizations to complete the survey on a PDF and email it back and via phone interview.

Lessons Learned:

• Initial contact with organizations should be a phone call
• That first email did not produce a lot of responses
• Organizations are more likely to agree to complete the survey once we inform them the information will be included in the 211 database
• Organizations need various ways to complete survey
• Need an incentive to complete the survey